Twitter Lists – Hot or Not?
November 1, 2009
This week the rest of the Twitterverse got a look at the long anticipated Lists feature. Despite the polite request by Twitter for the beta testers to keep it mum, rumors had naturally leaked about their existence. The careful systemwide rollout by the Twitter team heightened the anticipation and excitement as more and more users logged in to see that the new feature had been added to their account.
The technorati have been weighing in with mixed reviews. Some folks like Robert Scoble love the feature and others like Chris Brogan find it to be less than desirable.
In the next few days to weeks, there will be dozens of posts on Lists – because it really is a radical change in the functionality of Twitter and will continue to have ramifications the effects on the usage of the platform.
Of course, like any good GeekMommy, I’ve done my own tests, research and analysis. And like any other blogger out there, I’m ready and willing to overshare share my findings with you.
Pros and Cons
For the sake of clarity, I’m resorting to ye olde bulletpointed list. It seems that embedding analysis in long paragraphs tends to get the information skimmed and comments pop up that get stuck on misconceptions.
On the Plus Side
I find it good to look for the positives first. After all, tools are created to be useful, right? And if I’m being candid, this tool can be really useful. Used beneficially, I can see where it’s very appealing.
- Sharing Great Resources – Lists make it easier for you to share good resources with someone who isn’t as familiar with the people you follow. If you’re a political wonk and know that 2 dozen people out of the thousands you follow already are the ones to read when it comes to current politics? Making a list for those who wouldn’t know which ones you’d suggest is an awesome tool
- Filtering Your Own View – granted, most people who want or need viewing filters have already switched to a 3rd party application such as Tweetdeck, Tweetgrid or Seesmic that allows them to create groups. But this is built in Twitter integration. The benefit of which is that all of those 3rd party apps will have to incorporate the ability to view Lists, so you don’t have to rebuild your groups if you move from app to app. The groups will now be lists and only have to be built and maintained in one place.
- Viewing Other Peoples’ Filters – Twitter used to have an awesome feature that you could view someone else’s twitterstream the way they saw it. Many of us used this as a good way to find new people to follow – you’d go to a user’s profile that you liked/respected/found interesting, click on the tab that let you see their stream and see what they saw. When that feature went aways it was a loss, because you could no longer put yourself in someone else’s seat. Now, with the ability to follow someone else’s public List, you can regain part of that functionality. Since Lists are currently limited to 500 members though, if the author of the List follows more than 500 people, at best, you can get a partial view. Still, if the List mirrored someone’s “preferred view” you might see what they look at most of the time in one of those apps like Tweetdeck.
- No Commitment – presently, when you follow someone else’s list, you’re simply giving yourself a link to that view, not following any of the list members. Again, it’s more like clicking over to see someone else’s stream than actually adding people to yours. Sort of a try before you buy. You can always click to view the members of the List and follow or unfollow folks from there.
On the Minus Side
- Noble Intentions Are Not the Norm – the potential for abuse/misuse of Lists is high. Let’s be candid, shall we? There will always be people who use something with the best of intentions and there will always be those who use it with the worst of intentions. If the beneficial uses outweigh the destructive ones? Then it’s a good idea. But relying upon people to not abuse something or use it for harm is naive. Let’s talk about how this feature can be abused, shall we?
- yes, this is a real troll lister
1) Negative Lists – it’s all well and good to find yourself on the “Really Smart People” list, it’s not exactly a joy to see your name on the “Stupid Egotistical Ass” list. Sure, we can say that people “shouldn’t care” or “should grow thicker skins” but ’shoulds’ and ‘ares’ are two different things. The truth is that most people are hurt when people say mean things about them. Especially in public. Worse yet? What if that list comes up on the first page of Google? Sure, it’s not supposed to mean anything really – but what happens when the HR person Googling your name comes up with a bunch of links to lists that are vile? Do you really think that impression won’t linger in the back of her mind?
2) Gaming Lists to Swindle the Unwary – for quite some time now, there has been an element on Twitter that has used high “followers” numbers to indicate to potential clients that they were some sort of “social media expert” and the unwary were not clued in to the number of tools that allowed people to ‘game’ that number using loopholes that allowed them to artificially inflate those numbers. Lists will be even easier to game. That the number of lists one is on is shown on a users profile page is a weakness that will be exploited. “I have over 50k followers and am on over 300 Lists for Social Media Experts” is a phrase that we can expect the unwary to hear as they are pitched by these “experts.” How can you game them? Far more easily than getting 50k followers. Each account is able to create up to 20 lists with up to 500 names on the list. Expect to see services that say “join this service and create 20 lists with names of other users and you will be on thousands of lists yourself shortly!” Yes, this will happen. Yes, the knowledgable will discount the influence of number of lists quickly. But just like people still think that number of followers means something as a metric, so too, they will look at number of lists as one.
- Unintentional Hurt or Offense – Chris Brogan covered this thoroughly in his post so I’ll just outline it simply. I know that we’re all supposed to be emotionally secure adults, unaffected by inclusion or exclusion from being put on someone else’s Lists. I know that more than one person is going to comment about that below. But can we drop the pretense? Even the most secure, well adjusted person feels a little twinge of disappointment when s/he isn’t included by someone s/he respects and thinks values them back. Sure, I don’t care what a stranger on the Internet thinks of me – but I sure as heck do care what someone I respect and value thinks of me. If I don’t make your “really awesome cool people” List? I probably won’t say anything, because I’d rather pretend that it was accidental rather than intentional… because finding out that it wasn’t an oversight? That would hurt.
You know what? I don’t want to hurt or offend or exclude anyone I care for. And I know I would. I know that at some point, someone I care about would feel left out or disappointed. I don’t want to be “that gal” – the one who left a dear friend off of the list and didn’t find out until years later that she was hurt but didn’t want to say anything.
- People Are Subjective, Not Objective – so you set out to make a list of “Thought Leaders” in your area. You’re adding people to your list when you realize that @UserX really should be on the list. S/he is generally considered a thought leader after all. But damn it all, you *hate* @UserX! You think s/he is a fraud. You just can’t bring yourself to endorse @UserX. What do you do? Pay lipservice to @UserX and add them? Or leave them off the list knowing full well that you are being less than honest with your list? Tough call, isn’t it. Emotions can and will play a factor in most peoples’ Lists.
- Changing the Twitter Ecosphere – this one I know won’t make a lot of sense immediately, but it will in a couple of months. Lists will change the way people engage on Twitter – and probably not for the better. The ability to follow someone *else’s* list without actually having to commit to anything will change things in the long run. As a new user, I now no longer have to commit to following someone to see them regularly. I can follow a list they are on and read that list whenever I choose. Do you know I’m interested in what you are saying? No. Do I know you exist? Not necessarily. Currently, if you follow me, I get notified. I go and look at your twitterstream and decide if you’re real, not spamming me, and not offensive. If so? I follow you. Now, you follow a list that follows me. You might @ me, I might @ back – but if I click through to your stream and see you aren’t following me? The likelihood I’ll follow you is slim. Have we engaged? Do we have a relationship? Nope, not really. What will this do in the long run? Not sure exactly, but relatively sure that it’s not going to help me connect with new people. The value of Twitter for me has always been in connecting with people and I suspect that value is just about to be diminished.
Well That’s Most of My Story
So honestly, if you made it through all of that (wordier than I intended again) I think you might understand why I am opting out of the whole “List creation” experience. I certainly don’t think it’s “evil” – but I think the negatives outweigh the positives.
I kind of hate the fact that I’m going to have to monitor the Lists people put me on semi-regularly to see whether or not I have to block some trollish attempt to put me on a derogatory list. Every moment that I have to spend doing that is one that I don’t get to interact with people I want to on Twitter. But I’m also not going to wait until Twitter figures out how to monitor their own nifty feature to see that it’s not abused.
I appreciate if you love the positive aspects of Lists. I just hope you now appreciate that there are negative aspects which I doubt Twitter considered when they implemented the feature.
What did I miss? Something positive or negative that hasn’t come up yet?
Add to my perspective please. But if you’re just going to say “people shouldn’t be offended”? Yeah, don’t waste your time. I already addressed that above under Negative Lists.
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