And then I promptly fell off the face of the blogging planet.

I’ve been really busy working a lot since then. I’ve also been really busy learning a lot since then. Mostly, I’ve learned more about the traditional side of marketing. But there were some unexpected lessons as well.

One of the most important lessons I’ve learned I should’ve probably figured out somewhere in my twenties, but seemed to have missed in the quest to acquire such useful skills as casting bronze and living in a tent.* It seems that having two totally diverse visions only works well in collaboration if you are John Lennon & Paul McCartney (and even that didn’t last forever.)

In Plain English

Let me just ditch my tendency toward metaphor for a bit and put things down here as clearly as I can.

Over the past four and a half months, I’ve had the privilege to be the Director of Social Media for Collective Bias. But increasingly it’s been evident to both John Andrews (managing partner) and I that we weren’t heading in the same direction.

John and I have known each other since July of 2008 when he started the Walmart ElevenMoms program and asked me to be a part of it. We worked well together on that program and became friends along the way, so when he asked me to join his newly formed Social Media agency? It seemed like a natural fit for both of us.

But in a startup, the pressures are different than they are in an established company. Leadership really must be on the same page and the vision has to be pretty clear. You don’t have the luxury of spending a lot of time negotiating every little detail – there’s a lot of work to be done if you want to make it past the startup phase. And there are always too few people to do that work even in a well-funded startup. No man hours can afford to be wasted on anything that isn’t going to help the company move forward.

Striking the Wrong Chord

It didn’t take John and me very long to figure out that we weren’t harmonizing well. (Yes, we’re back to the music metaphor. I can’t help myself, it fits!) It’s not that we weren’t both accomplished artists, it’s that we were singing entirely different tunes. It was confusing the rest of the band… it was making things sound horrible to the audience… it was generally just not working for anyone.

When John first suggested to me that we really needed to re-evaluate the nature of my role in the company, I couldn’t hear what he was saying. After all, except in the fast-paced world of the Internet, we had barely started.  I heard instead that he didn’t like my tune. So I resisted and kept insisting that we could figure it out if we just tried harder.

I was wrong. Trying harder isn’t always the solution.

It’s kind of like singing louder – it doesn’t make the tune any more pleasant, it just means that you either drown someone else out or you end up shrieking trying to be heard.Neither makes sense.

So a couple of weeks ago, I came to the same conclusion John had already reached. Something had to change. Someone had to back down. And honestly? It had to be me.

I had to realize that just because the band wasn’t going to sing the tunes I have in my head didn’t mean that those tunes weren’t good, and just because they weren’t mine didn’t mean that the ones John was creating weren’t good either. But I’ve been the metaphorical equivalent of a jazz singer trying to fit into a rock band.

Yeah, it took mere months & not years for me to figure out that this band wasn’t the right band for me and for John to figure out that I wasn’t the right singer for his band. So sue us. Maybe we don’t need to have a Yoko Ono to bear the blame. Maybe we’re smart enough to figure it out before we end up only talking through our press agents.

Whether or not anyone else thinks it was enough time to figure it out? We do. So after much conversation, we’ve worked out a transition plan that works best for us.

A Long, Lingering Note

So, at the end of November, I’ll be leaving Collective Bias as their Director of Social Media. We decided to take our time and do it right, so we can get everything transitioned and get the right person/people in place that will help John and his company to move forward with his vision.

If you’ll forgive me for sticking to my band metaphor past the point of prudence? I’ll be finishing a few gigs we already had agreed to while Collective Bias auditions my replacement and s/he learns their songs. I may even sit in from time-to-time down the road if they need me and I’m available (we call that ‘working contractually’ or ‘consulting’ in the non-music world.)

So, was it my dream job? Yes. And No.

But it was definitely worth pursuing to find out – as are all such dreams – and I would do it all over again. I was privileged to work with an amazing team of people and I learned a lot from each of them. I consider myself very fortunate to be given the opportunity.

Are we “breaking up the band” as I said in my title? No, not really. Collective Bias will go on to make their own Social Media music without me.But, after next month? I’ll be able to hang out in the audience enjoying their performances, while I keep working on the songs that are in my own heart.

*Those skills are real, but that’s a post for another day.

I figured though, if I could find the headline for it, that would make it much easier to write. Fortunately, two women I admire greatly have already written their own variations on this post in the past couple of months — Shannon Paul when she went to work for Peak6 in April and Steph Agresta when she went to work for Porter Novelli just a couple of weeks ago. How could I do any better than to borrow the title both of these amazing women chose to use? Third time is the charm, right?

And it is a good title, you know.

Gig’s a great word for what we do. Dictionary.com offers up this as one of the 22 definitions it has:

gig (2) “job,” first used by jazz musicians, attested from 1915 but said to have been in use c.1905; of uncertain origin.¹

When I say gig, I think of jazz. I think of music as simple as a snare drum and a piano riff that can become as complicated and syncopated as a city street at full tilt.

Social Media is kind of like that to me — something that’s as natural as one person talking to another; and as complicated as one million people talking amongst themselves. Yeah, gig sounds right for a job that involves Social Media. I think both Stephanie & Shannon got that one bang on the nose.

So if you’ll bear with me? I think I’ll let this unfold a bit more like a piece of impromptu jazz – from the soul, without a plan, but starting with the song in my heart.

The BackBeat

Last year, I was lucky enough to find myself sitting in Las Vegas during BlogWorld Expo at the TechSet² party at Bare, talking to Tony Hsieh. Tony is one of the lowest key guys you’d ever want to meet, but also one of the smartest. There’s a reason his company (Zappos.com) has had such exponential growth under his leadership. His insights are that scary-kind-of-smart that makes you laugh nervously and wonder why you didn’t think of that and then realize that he’s just that sharp.

We were talking about a lot of things and nothing of importance — certainly not talking about the panel he’d graciously agreed to be on for me the next day — when all of a sudden, he looks at me with one of those shrewd looks he gets and says “so tell me… What’s your dream job?”

I was totally caught off guard. So I laughed nervously (like I mentioned above) and told him I’d think about it and get back to him.

That conversation has sat in the back of my mind with every career decision I’ve made since last September. Because I didn’t really even have the least notion of what my dream job was. In fact, I think I’d pretty much stopped believing there was such a thing.

But it did occur to me that a guy like Tony doesn’t ask silly, idle questions about things like that. I mean, his company pays people to quit if they don’t really want to work there after training — because they want people who really want to be there.

The Melody

My dream job… What the heck was that? I guess it meant not working for someone else… because I was tired of having a solution for a problem and not being able to implement it. Tired of seeing an easy fix for something and knowing that meant a lengthy battle to get it applied. Tired pretty much of seeing people & companies hit the wall because it was better to go full-speed ahead into it on the word of “someone very important” than it was to admit that it was a good idea to hit the brakes no matter who pointed out the looming wall — be it the janitor or the receptionist.

I couldn’t imagine the kind of company or bosses that would make working for them a joy rather than an impediment. So I thought I might as well continue to work for myself so that I could fire the client if need be.

You see, I absolutely, positively, no-holds-barred love the field that is currently being called Social Media. Yes, I know – I argued against the term because it originally meant the tools used to have a multi-way conversation. But over the past couple of years it’s come to mean more than that. It has come to mean those who use the tools, what can be done with the tools & the communities, and how it’s being done. Not just marketing, or real estate, or even personal conversations – but all of those – and more.

And I love it. Because it’s this ever-changing, ever-developing, exciting, intriguing field with no ‘this is the way we’ve always done it, so this is the way you have to do it’ ruts.

The Complicated Solo

So I decided to go it alone!

Okay, not quite alone. No one can work in Social Media alone. Whether working for themselves or for a company or an agency — it’s impossible to be the Lone Ranger in this arena. There is no such thing as a community of one.

I just decided that I’d keep working for me and consulting for others and see where it went. It was going pretty well actually. Just starting to get really interesting… and then…

Then? A Whole New Rhythm

You know what happened next? Someone offered me my dream job.

No really. I mean… I had thought it didn’t really exist. But in the back of my head, all these months, I’d been trying to suss out what it would look like if it did exist. So trust me, when it showed up on my doorstep? I knew it. I knew it like you would a lost child that had returned home long after anyone reasonable would’ve given up hope for the doorbell to ring.

The part that I was missing before? It was those great bosses. The visionary ones? The ones who can make things happen if you just say that you’ll work as hard as they do (and they do) and who don’t care who says it if it happens to be right or a good idea — and who know that CEOs can be brilliant, but so can janitors. The ones who make you want to give something your all because you know they are and there’s a joy that comes from the exhaustion of a good job.

Are You Swinging Yet?

Because I am. And as Director of Social Media for Collective Bias — a company that grew out of MARS Advertising — I plan on riding this train through many stations. I’m in the most amazing place in my life — one week into the dream job I had pretty much given up dreaming about. Because honestly? Before I went to work for myself and stopped wondering what a “dream job” looked like, it didn’t exist yet.

And honestly? I already know and love my boss. I’ve worked with John Andrews since last August. Granted, he was working with Walmart when our association first started and I was trying to decide if I wanted to be a part of what has become the Walmart ElevenMoms. But we’ve worked on a lot of projects together over that period of time and I’m really looking forward to working for & with him at Collective Bias. Along with a lot of other amazing folks who I know I’ll wax on about in depth as we go.

Side-slipping to a Minor Chord

But now that I’ve mentioned the ElevenMoms we have to introduce a sad note into this metaphorical jazz jam of mine. You see, there’s a price sometimes when it comes to following your dreams.

For the past 10 months, I have had the immense privilege and pleasure to be a part of the Walmart Elevenmoms. I can’t tell you how much this group of women has come to mean to me. If you had told me last year at this time that I would meet such a diverse, smart, savvy, incredible group of women and not only learn from them, but also make lifelong friends over what started out as “just a small foray into social media by Walmart”? I surely wouldn’t have believed you. But that is the case, I assure you.

I am very proud to be able to say that I have been a part of the Walmart Elevenmoms program. I consider it a huge honor just to say I’ve worked with the women who are, and with the people at Walmart & Rockfish Interactive who made it possible for me as well.

But you’ll have clearly noticed that I’m speaking in past-tense here.

After discussing it with Wanda Young at Walmart (whom I admire greatly), we’ve kind of both come to the conclusion that it’s probably for the best for me to leave the program at this time, as I take on the huge responsibilities and time commitment that go with working full-time at Collective Bias.

I appreciate so much her willingness to work through this with me to try and find the right solution. It’s hard to even contemplate leaving the program — as it feels somehow like I’m walking away right as the group is about to evolve again. And I have no doubt that what is going to happen will be amazing, given the women and people involved.

I count myself very fortunate to be granted this long to be in the company of such amazing folks! But sadly, it is time for me to move on and to make space for those who are to come.

Please make sure though, that you understand that the Walmart Elevenmoms have my continued support and I am 100% behind them in whatever they choose to do and to pursue. This parting is amicable all around and in fact, I will sorely miss being a part of such an incredible endeavor.

Time to Walk it on Home

So then, where are we? Well, I’m living my dream job as Director of Social Media for Collective Bias. I’m leaving my good friends the Walmart ElevenMoms to continue doing what they do so well, with my best wishes and firm support. I’m still blogging and twittering like I’ve always done… but I’ll also be blogging Social Media over at the Collective Bias site when it’s up and running.

What else do you need to know? Nothin’ but man… dig that Jazz!!

¹ Dictionary.com. Online Etymology Dictionary. Douglas Harper, Historian. http://dictionary.reference.com/browse/gig (accessed: June 22, 2009)
² That makes 2 things I owe the lovely & talented Ms. Agresta for!

]]> http://geekmommy.net/2009/06/22/my-new-gig/feed/ 61 http://geekmommy.net/2009/04/22/earth-day-twitter-give-away/ http://geekmommy.net/2009/04/22/earth-day-twitter-give-away/#comments Wed, 22 Apr 2009 14:24:33 +0000 GeekMommy http://geekmommy.net/?p=623 For ONE DAY only, I’ve got a giveaway for all of those twitter addicts checking in.

In honor of Earth Day and thanks to the good folks at Walmart and Brita, I’m giving away a Brita Water Filter to one fast twittering reader.

Contest Details

• Submit your best Green tip for Earth Day on Twitter.com using  the hashtags #11MOMSGREEN and #GMContest.

Example: “@GeekMommy My Green Tip is ______________#11MOMSGREEN #GMContest”

• After tweeting please leave the link to your exact tweet in the comment section of this post or it might not be counted.
  (to obtain your url: open your twitter profile, on the giveaway tweet click the time stamp right below “about x mins/hrs ago”, copy the url at the top of the page, paste in the comment section of this post)
• Only one entry per person!
• The giveaway is only good for one day, TODAY April 22, 2009 a.k.a. Earth Day only valid entries received prior to 11:59pm MT will be counted in the drawing.
• Winner will be chosen by random integer generator from random.org
• Winner will receive 1 Brita Water Pitcher

Please note: All tips submitted into the contest may be used on Walmart.com.

This year, Walmart started carrying the incredibly popular Apple iPhone at its stores that supply AT&T wireless service.  In order to see how Moms (and in general, the average phone-buyer at Walmart) experienced the in-store process of buying the iPhone, we were asked if we wanted to participate in a program to evaluate & review the entire procedure at stores near us.  It was a voluntary program, in return for which, we’d be allowed to keep the iPhone.

Despite my still unbridled affection for the Palm Treo 680 I’ve been using for about a year and a half now, I’ll admit that I was very curious about the iPhone and so I signed on for the review.

The Shopping Experience

A few of my fellow ElevenMoms had headed out before I had a chance to and reported back that not all stores seemed to have them.  Given that a day spent with a squirrelly 6-year-old, driving from one store to another in order to find one that carried it near me sounded like a quick way to kidlet meltdown and parental frustration, I made a list of stores within reasonable driving distance, with their phone numbers, and handed it off to GeekDaddy.

Why hand it off to GeekDaddy?  Well, to be honest, I’m not terribly fond of making phone calls.  I have a tendency to get frustrated rather quickly when on the phone and figured that it was probably the better idea for him to call.

First, he called the store we usually shop at.  He was transferred to the Electronics department and the guy at the phone desk.  The response of “iPhones? We don’t carry iPhones” followed by being disconnected was certainly not what we expected – but it turns out that it was the better idea to have GeekDaddy call, because that would’ve set me off!  When GeekDaddy called back to verify the information, whomever he spoke to (no name was given) only let him know “we don’t have AT&T phones” when directly queried.  Unwilling to continue to drag info out of Mr. Less-than-helpful GeekDaddy moved on to the next store on the list.

This experience was night & day from the first one.  I have no problem sharing with y’all the fact  that Randy Brown on the phone desk at the Walmart at Chambers & Parker Rd in Aurora CO (Store #1689) was not only pleasant but incredibly helpful.

He told GeekDaddy that “not all stores have an agreement with AT&T – we  only carry Verizon phones here.  The stores that potentially have them are I-70 & Tower (#5334), E Hampden (#3566), Centennial (#3313), I-70 & Quebec (#3533) maybe Aurora Mall (#1492).” Seriously… he not only told us why some stores carried and some didn’t, but he also provided a list of nearby stores that should have them.  That kind of customer service is refreshing.

Calling the rest of those stores let us know that many only had the 8-gigabyte iPhone in stock, and we were looking for the 16-gigabyte 3G iPhone.  Two of the stores had the 16gb and they were about equidistant from Case de GeekFamily… but one of the sales reps was incredibly brusque and only quoted the price for the 8gb when asked if they had iPhones, and when asked if that was for the 16gb he replied that they ‘only had that in white’ and rattled off the price again.

At the other store, the Centennial store (#3313), the young lady on the phone was not only pleasant and polite, she was helpful and didn’t require GeekDaddy to drag information out of her slowly and painfully.  So we opted to go there.

In The Store

We really should’ve taken the kidlet with us, but you know, some days you just don’t feel like dealing with it if you don’t have to and she was at my Mother-in-law’s playing away – so GeekDaddy & I just figured we’d run in and get it taken care of.

At the phone counter, we were met with a smile by a young woman named Shaina Lotko.  Shaina was the one who had been so helpful on the phone earlier! She was also incredibly pleasant and professional in person – despite being nearly 7 months pregnant.  Seriously, you can check with GeekDaddy but I’m fairly sure I was never that nice to anyone at any point when I was pregnant… so it was kind of notable!

Shaina was also terribly apologetic and sympathetic throughout the lengthy signup process that followed.  Apologetic despite the fact that none of the delay was inside her control.

Over the course of the next hour and a half, I watched her have to consistently re-enter information that she’d already entered at least once.  Sometimes having to do so multiple times.  There were 2 systems – AT&T Wireless’s system and Walmart’s system – both of which seem to have be written by programmers who were of the ilk of student I used to have to fight the system to flunk when they couldn’t really pass my intro classes.

Seriously – the databases are clearly not well-architected and tables not linked.  It was bad enough that both moved at the speed of dark and were clearly not talking to each other – but that they required the sales rep to continually enter information already entered with each new screen? Reprehensible.

Shaina did her best to be engaging while waiting for each new screen to enter and to allow her to go on to the next.  But despite that, the process still took an hour and a half.  This would’ve been unbearable had my 6 year old been with me instead of my husband.  Even GeekDaddy’s legendary patience wore thin over the course of the signup.  I can’t even imagine how frustrating it would be with more than one squirrelly, bored child.

Still – that fault lies with those who set up the process, not those who have to use it.  Sadly, I expect that most Moms and buyers would not necessarily be aware of that… and might get frustrated with the sales clerk.  I rather wonder if that might account for some of the less-than-cheerful voices on the phone.  It must be frustrating to deal with customers who blame you for something taking this long when there’s absolutely nothing you can do about it.

After we finally got through the lengthy setup process, Shaina helped us with adding on Apple Care and getting a bluetooth headset for it.  She didn’t even break a sweat when my Walmart gift card with the money to pay for the phone & setup didn’t want to slide right through.  She entered it manually and got us checked out and on our way as quickly as possible.

Summary

So, can you get an iPhone at Walmart without too much trouble? Yes, if you’re willing to be patient.  I don’t know how long it takes to get one through an Apple store, given that I haven’t done it, but I do know that I wasn’t expecting it to take 1 1/2 hrs even though I knew exactly what I wanted.

Here are my tips if you decide to do it:

1. Leave the kids at home.  It’s just too long to have squirrelly, bored kids underfoot.  Nevermind if you have questions first!
2. Call ahead.  Make sure the store you’re heading to has AT&T and has the phone you want in stock.
3. Bring a book.  Or something to distract you.  I don’t know that you’ll be in a position to go shopping while the process finishes – there was the occasional question that couldn’t be answered just by looking at my Driver’s License, so you’ll probably need to be nearby.
4. Don’t blame the clerk.  If the process takes the 1 1/2 to 2 hrs that seem to be standard with the ElevenMoms, you can rest assured that it’s not the clerk’s fault s/he is just inputting things in the order they are asked for.

Meanwhile if you do decide to buy an iPhone at Walmart? Make sure to get the survey receipt so you can give them feedback on the process and if you get great service like I did from Shaina Lotko? Get the name of the person who helped you.  Because it’s clear that not everyone has the patience it takes to do that job and still maintain a cheerful disposition – so it’s always good to let a store manager know when they’ve got an employee who does.

Administrative Note: the preceding post was not compensated monetarily.  However, in conjunction with the review program, the phone and service were paid for by Walmart.  This is often referred to as “soft compensation” by bloggers and advertisers.  Since the point of the review was of the purchase process of the iPhone at Walmart, no review or endorsement of any sort for the iPhone itself is included herein.  Neither Walmart nor any other agency had editorial input into this article, nor was the author in any way encouraged to represent anything other than her own personal opinion of the process.